Job Description

Following a recent internal promotion, we're looking for a new Customer & Neighbourhood Assistant to join us on a 12m fixed-term contract. You'll be the first point of contact for Customer and Neighbourhood Officers, providing hands-on support to complete a range of tasks relating to tenancy management and financial administration. You'll work collaboratively with colleagues across the directorate, whilst working alongside the Customer Service Team. You'll liaise with external stakeholders to find solutions for our residents, ensuring that our Customer Care Standards are at the heart of all that you do.


We're seeking a highly efficient and proactive individual to provide exceptional administrative support to our Neighbourhood Team, which includes Neighbourhood Officers and Managers. Your outstanding communication skills, coupled with a strong sense of personal responsibility, will be crucial in managing and delivering tasks within your remit.


The ideal candidate will be confident in prioritising workloads and maintaining focus under pressure to ensure seamless support for our teams. You'll bring excellent verbal and written communication skills, a solid grasp of customer service principles, and strong IT proficiency.



The role offers hybrid working with two days a week at Glory Park offices (Wooburn Green, High Wycombe), and the remainder remotely/home. Our standard working week is Monday to Thursday 9-5.30 pm, and Friday, 9-5 pm.





Why join us? We value innovation, partnership and integrity, championing a culture of collaboration and high performance. In return for your expertise, you'll be part of a team where ideas are valued, development is supported, and your contribution helps shape the future of housing services.


Where could this role take you? Whilst this role is fixed term for 12 months, our size; circa 630 employees and turnover 150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience, which will add to your employability in this and similar fields.



Further Information:


For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email recruitment@paradigmhousing.co.uk and we'll be happy to help.

As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification.



Thank you for your interest in Paradigm Housing Group.



Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified.


We are Paradigm Housing Group.


We manage more than 15,000 homes across the South East.


We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.


As a charity, the money we make goes into building new homes and providing an excellent service for residents.

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