Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Assistant to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support. This role requires strong communication skills and the ability to engage with customers effectively, ensuring a positive shopping experience.

Duties

Greet customers warmly and assist them with inquiries, ensuring a friendly atmosphere. Provide information about products , demonstrating excellent communication skills. Engage in upselling techniques to enhance customer satisfaction and sales. Maintain an organised and visually appealing merchandising display to attract customers. Handle customer transactions accurately. Manage time efficiently to balance customer service duties with operational tasks. Demonstrate phone etiquette when responding to customer calls or queries. Collaborate with team members to ensure a seamless shopping experience for all customers.

Experience

Previous experience in a customer service role is advantageous but not essential. Strong organisational skills to manage tasks effectively in a fast-paced environment. Proven communication skills, both verbal and written. Familiarity with merchandising is a plus.
If you're friendly, digitally confident, and have retail experience, we'd love to hear from you!

Full-time | 9am-5pm | 5 days a week (alternate weekends)

Job Type: Full-time

Pay: 12.50-13.50 per hour

Expected hours: 37 - 40 per week

Benefits:

Employee discount On-site parking
Ability to commute/relocate:

Insch AB52 6SN: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to work alternate weekends?
Experience:

Retail sales: 1 year (preferred)
Work Location: In person