Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Assistant to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. As a Customer Assistant, you will play a vital role in ensuring customer satisfaction by assisting with inquiries, processing transactions, and promoting products effectively.

Duties

Greet customers warmly and assist them with their needs in a friendly manner. Communicate effectively in English; multilingual or bilingual skills are advantageous. Process sales transactions accurately and efficiently, utilising basic maths skills. Engage in upselling techniques to enhance the customer experience and increase sales. Maintain an organised workspace and ensure that stock levels are monitored and replenished as necessary. Demonstrate excellent phone etiquette when handling customer inquiries via telephone. Manage time effectively to ensure all customer requests are addressed promptly. Collaborate with team members to achieve overall store objectives and maintain a positive work environment.

Requirements

Strong communication skills, both verbal and written, with proficiency in English; additional languages are a plus. Previous experience in a customer service or retail environment is preferred but not essential. Ability to sell products confidently and effectively through upselling techniques. Excellent organisational skills to manage tasks efficiently in a busy environment. Good time management abilities to prioritise tasks effectively throughout the day. Basic maths skills for handling transactions and cash management. A positive attitude, willingness to learn, and ability to work well within a team.
If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for the position of Customer Assistant today!

Job Types: Full-time, Part-time, Permanent, Temporary

Pay: From 12.21 per hour

Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person

Expected start date: 01/06/2025