Customer Call Advisor Job in Wightlink

Customer Call Advisor

Portsmouth, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/wightlink

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Job Description

Department: Customer Experience

We are looking for experienced Call Centre Agents to work on a Fixed Term Contract basis in our Contact Centre in Gunwharf. We have part time (3 days a week) and full time roles available.

What you'll be doing

Dealing with bookings and queries over the telephone Answering general enquires Completing administration records connected to incoming calls Responding, monitoring and reporting of Social Media and Email communications Liaising and reporting to the Journey Coordinator with regards to questions and/or issues

What we're looking for

Excellent Customer Service skills ideally with experience of working in a call centre environment

Confident communicator, speaking to customers in a friendly, courteous, and helpful manner

Adept at being patient, acting calm and professional under pressure

Willingness to adapt and support colleagues

Job Types: Full-time, Part-time, Temporary, Fixed term contract
Contract length: 9 months

Pay: 15.00 per hour

Benefits:

Company pension Discounted or free food Employee discount Free flu jabs Free or subsidised travel Free parking On-site parking
Work Location: In person

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