Job Description

Department: Customer Experience

We are looking for experienced Call Centre Agents to work on a Fixed Term Contract basis in our Contact Centre in Gunwharf.

What you'll be doing

Dealing with bookings and queries over the telephone Answering general enquires Completing administration records connected to incoming calls Responding, monitoring and reporting of Social Media and Email communications Liaising and reporting to the Journey Coordinator with regards to questions and/or issues

What we're looking for

Excellent Customer Service skills ideally with experience of working in a call centre environment

Confident communicator, speaking to customers in a friendly, courteous, and helpful manner

Adept at being patient, acting calm and professional under pressure

Willingness to adapt and support colleagues

Who we are

We are Wightlink. We are Captains, Baristas, Accountants, Engineers, Cleaners, Port Operators Technicians and many more

We've been carrying people across the Solent for over 160 years and things have changed a lot in that time. Bigger ferries, more passengers, quicker crossing times - but some things remain the same; not least our dedication to providing the best service possible and our passion for the Isle of Wight.

Our mission is to be the easiest way to cross the Solent with outstanding customer service and we're always looking for outstanding people who can help us deliver on it. We're an equal opportunities employer with a strong focus on diversity and inclusion. Safety is at the heart of everything we do, and we're backed by some of the world's leading investors.

We take our commitment to the environment seriously and you can play a part in helping us achieve our goals. We already operate England's first hybrid energy ship, Victoria of Wight, and have implemented a wide range of initiatives to protect the sea, land and air that surround us. With big plans for the future, it's a great time to join us - we've pledged to further reduce our carbon emissions significantly over the next decade.

We're often asked why it's so great to work at Wightlink. Perhaps it's because we offer:

A competitive salary

33 days pro-rata annual leave

Clear and supported career progression

A generous pension scheme

Concessionary ferry travel for you and your family

Discount on food & drink as well as exclusive discounts at a range of Island and Mainland businesses

Free parking

A chance to make a difference to the communities that depend on our lifeline service

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 9 months

Pay: 15.28 per hour

Benefits:

Company pension Discounted or free food Employee discount Free flu jabs Free or subsidised travel Free parking On-site parking
Work Location: In person