Job Description

An exciting and innovative, Glasgow based packaging company is recruiting a Customer Care Admin Assistant. Based in the north side of Glasgow, the role would be in our busy and fast paced commercial office. The post holder will be the first point of contact, providing customers with an efficient, professional customer service. Key responsibilities will be processing customer enquiries, providing quotations, processing orders, and communicating relevant information accurately between customers and various internal departments.

Responsibilities:

Process enquiries, quotes, and orders.

Answering incoming calls / emails.

Making outgoing calls / emails as needed, including follow-ups.

Following procedures for all administrative tasks, maintain accurate records and documents.

Proactively address and resolve customer inquiries and complaints to a high standard.

Resolving customer account issues, including discrepancies.

Effective communications with other departments to ensure smooth workflow and efficient communication.

Performing other administrative duties as assigned.

Qualifications:

Proven experience as an Admin Assistant or in a similar role.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Excellent customer service skills and professional manner.

Excellent communication skills, both verbal and written.

Good organisational skills and attention to detail.

Candidate Requirements

Enthusiastic, hard-working, professional, and willing to learn.

Ability to prioritise tasks.

Provide high quality output, be organised, thorough and accurate.

Full training will be provided, although administration and customer experience would be advantageous, ideally within a production setting.

Please apply by sending your CV with covering letter.

Job Type: Full-time

Pay: 24,500.00 per year

Benefits:

Free parking On-site parking
Work Location: In person