Job Description

Overview

We are looking for a friendly, organised, and proactive customer care/Admin Assistant to join our team.

You will be the first point of contact for our customers, both in the showroom and over the phone.

The role involves general administration as well as supporting customers after they have made a purchase, ensuring they receive excellent service throughout the process.

Key Responsibilities:

Answering incoming phone calls and directing queries to the appropriate department Greeting customers in the showroom and providing a welcoming environment Preparing teas and coffees for showroom visitors when required Building and maintaining strong relationships with clients after their purchase Explaining the company process clearly and professionally Taking payments over the phone and logging transactions accurately Liaising with various internal departments (e.g., Sales, Orders, Accounts and Customer Service) to ensure smooth workflow Ensure deposits and payments are followed up on when nessecary Check with clients after final payment they are satisfied and encourage feedback/reviews. Sending and responding to emails in a timely and professional manner General administrative duties such as data entry, filing, shredding.

Skills & Experience Required:

Confident and professional phone manner Friendly, approachable, and customer-focused attitude Strong communication and organisational skills Ability to multitask and manage workload efficiently Good knowledge of Microsoft Word & Excel Good attention to detail Previous admin or customer service experience (preferred but not essential) Experience in the double-glazing industry is an advantage, but training will be provided
Job Type: Full-time

Pay: 13.00-18.00 per hour

Expected hours: 40 per week

Benefits:

On-site parking
Work Location: In person