Customer Care Administrator

Denny, SCT, GB, United Kingdom

Job Description

Customer Care Administrator

Established in 1987 James Paterson and Sons are a professional contractor providing all aspects of plumbing and heating services across Scotland. We pride ourselves on the quality of work we produce and customer satisfaction which is paramount to us. We are looking for a Customer Care Administrator to support our customers with a fast, accurate and friendly service. You will be handling incoming queries from House Builders and clients, resolve issues and make sure every customer has a positive experience.

RESPONSIBILITIES

To act professionally at all times with the company name and charter in mind.



Handle calls from House Builders,clients and suppliers.

Maintaining engineer duties both paper and computerised.



Prioritising calls,updating client portals and weekly reports to House Builders.

Invoicing and keeping spreadsheets updated monthly.



Managing Callout rotas and amending when required.

Ensuring all materials and tools are available to Callout Engineers as and when required.



General office duties.

REQUIREMENTS

Experience in a similar role.



Able to form strong professional relationships.

To offer courteous,exemplary and efficient customer service at all times.



WHAT WE OFFER



Competitive basic salary.

31 days annual leave. 10 days must be taken at Christmas.



Pension scheme.

HOW TO APPLY

Please submit your Curriculum Vitae to accounts@jamespaterson.co.uk Closing date-12/1/26

Job Type: Full-time

Pay: From 23,000.00 per year

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Denny: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

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Job Detail

  • Job Id
    JD4417954
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Denny, SCT, GB, United Kingdom
  • Education
    Not mentioned