Job Description

Job Summary

We are seeking a proactive and detail-oriented Customer Care Administrator to join our team. In this role, you will play a critical part in ensuring a seamless customer experience by managing orders, coordinating with internal teams, and maintaining accurate records throughout the order fulfilment process. You will be the linchpin between our customers, the production teams in the UK and Germany, and our logistics operations, ensuring that our standards for customer satisfaction and operational excellence are consistently met.

Duties

Order Management: Process incoming customer orders for CES UK and CES Germany efficiently and accurately. Input customer data and orders into the system, ensuring all relevant information is complete. Maintain clear and timely communication with customers regarding order confirmations, delivery updates, and any potential delays. Stock and Inventory Coordination: Maintain and update the Sage stocklist, ensuring accurate stock levels and availability. Monitor inventory trends and flag discrepancies or stock concerns to the relevant departments. Internal Communications and Liaison: Collaborate closely with the German office, UK production team, and warehouse colleagues to ensure all customer care operations run smoothly. Track and escalate any maintenance issues or production delays to the Managing Director promptly. Plan and coordinate master key systems, with training provided as necessary. Customer Service and Support: Respond to customer enquiries by telephone, email, and written correspondence professionally and courteously.

Experience

Proven experience in a customer service or call centre environment is preferred but not essential; training will be provided Strong data entry skills with attention to detail Excellent communication skills in both languages are essential Familiarity with phone etiquette and professional communication standards Analytical skills to assess customer needs and identify upselling opportunities Ability to handle multiple tasks efficiently while maintaining a friendly and professional demeanour Prior experience with CRM software or similar systems is advantageous
This role offers an engaging work environment where your communication talents can flourish. We value proactive individuals who are eager to deliver outstanding service while developing their professional skills within a supportive organisation.

Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Benefits:

Casual dress Company pension On-site parking
Work Location: In person