Job Description

Location:

Hybrid - St Ives, Cambridgeshire and home-based

Salary:

23,472 - 24,500 per annum

Closing Date:

12 December 2025

Interviews:

5 - 7 January 2026

Join our friendly team as a

Customer Care Administrator

and be the welcoming voice of a charity that supports unpaid carers across the region. This is your chance to make a real difference every day.

About Caring Together Charity

Our vision is a world with no unpaid carer in crisis, isolated or struggling alone.Three in five of us will become a carer at some point in our lives. Caring Together is an ambitious regional charity that provides emotional and practical support, information and advice to carers of all ages and their families, as well as opportunities to take a break from their caring role.

About the Role

As our Customer Care Administrator, you will be the friendly first point of contact for carers and professionals reaching out to us. Whether it's answering calls, responding to emails, or supporting internal teams, you will play a vital role in ensuring every interaction is warm, efficient, and helpful.

You will also support the Office and Customer Service Manager with key administrative tasks, from onboarding new starters to managing equipment and coordinating internal meetings. If you love variety, people, and making a difference, this could be the role for you.

What You Will Be Doing

Welcoming and supporting callers and visitors with care and professionalism. Handling enquiries and directing them to the right teams across Cambridgeshire, Peterborough, and Norfolk. Supporting carer bursary schemes and processing applications. Managing day-to-day admin: referrals, post, payments, bookings, equipment, and more. Assisting with staff onboarding and offboarding. Providing secretarial support for internal meetings. Contributing to events, projects, and service improvements. Being a go-to person for colleagues needing help with systems or resources.

What We Are Looking For

Strong communication and customer service skills. Confident using Microsoft Office and keen to learn new systems. Organised, proactive, and able to juggle multiple tasks. A team player with a positive, solution-focused attitude. Comfortable working in a dynamic, collaborative environment.
Experience working with carers or volunteers is a bonus, but not essential - we value your attitude and willingness to learn.

What We Offer

Hybrid working options - typically up to 3 days from home. Flexible working culture. 25 days annual leave + bank holidays. Company pension scheme. Paid carers leave. Wellbeing programme. Staff referral scheme. Ongoing training and development opportunities.
We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and celebrate diversity in our team and the communities we serve.

To apply or arrange an initial conversation, email jobs@caringtogether.org and include your CV. If you need adjustments during the process, please do let us know.

Job Types: Full-time, Permanent

Pay: 23,472.00-24,500.00 per year

Benefits:

Bereavement leave Health & wellbeing programme Referral programme Store discount
Licence/Certification:

Driving Licence (required)
Work Location: Hybrid remote in Saint Ives PE27 4AA