Job Description

We are looking for a Customer Care Advisor to join our growing team in early

December 2025. This is a fantastic opportunity for someone confident, outgoing, and customer-focused to become part of a forward-thinking business at an exciting time of growth. The role is based in our Alloa office and follows a Monday to Friday schedule, with an early finish every Friday! You'll be at the heart of our customer journey--delivering exceptional service, building real connections, and uncovering opportunities for our sales team to go even further.

Key Responsibilities

Contact existing customers by telephone to ensure they've received the high level of service Bon Accord Life is known for.*
Build rapport and trust with clients while identifying opportunities for our experienced sales consultants.*
Deliver a friendly, professional, and consultative experience on every call.*

What We're Looking For

Telephone-based customer service or sales experience (essential)*
Financial services background is a bonus, but not essential*
A positive, proactive attitude and strong communication skills*
Able to work independently and manage your time effectively*
Comfortable commuting to the Alloa office full-time*
Trustworthy and capable of handling sensitive customer information with care*
Possesses strict time management skills*

Benefits

24,500 basic salary (FTE) Bonus structure, with realistic targets, on top of your salary each month. On average 250 in additional bonus per month.*
Monthly incentives - Everything from early finishes, gift cards and team days out (the latest being a VIP day at the races)*
Company Pension Scheme*
Employee Assistance Programme*
Company benefits such as Life insurance and Private Medical Insurance secured based on LOS.*

We're looking for an individual who thrives in a fast-paced environment and want to be part of a growing, forward-thinking business. As a medium-sized company with exciting plans for the future, we value people who are committed, self-motivated, and take pride in delivering excellent customer service. Powered by innovative AI technology, we're transforming the way we support our clients. We're building a team that is disciplined, driven, and passionate about making a difference. In return, we offer a supportive workplace, clear progression opportunities, and strong financial rewards for your hard work.

Job Type: Full-time

Pay: 24,500.00 per year

Benefits:

Additional leave Company pension Life insurance On-site parking Sick pay
Work Location: In person