Job Description

Customer Experience Champion - Newsquest Media

Are you the kind of person who lights up when you solve a problem?
Do you thrive on turning challenges into smiles?
Do you want a role where every day is different and your people skills truly shine?

If you're nodding along, then we want to meet you!

At

Newsquest Media

, we're not just one of the UK's leading publishers with 150+ trusted titles - we're a team dedicated to keeping communities informed, connected, and inspired. With our digital portfolio growing faster than ever and a still strong print readership, we're looking for empathetic, positive, and energetic people to join our subscriber customer care team.

What you'll be doing:

? Helping print and digital subscribers across the UK by answering their questions, solving problems, and delivering right first time service every time.
? Switching between inbound calls, live chat, and helpdesk tickets - no two days are the same!
? Getting stuck into admin and data entry with accuracy and attention to detail.
? Working with a friendly, supportive team who'll have your back on even the busiest days.

What we're looking for:

A natural listener with empathy, patience, and a knack for problem-solving. Someone who thrives under pressure but keeps things positive. A team player who takes real satisfaction in leaving customers happy. Experience in customer care or a contact centre is a bonus, but not essential - we'll train and support the right person.
What's in it for you:

? Full training and ongoing personal development - we invest in your growth.
? A role that's varied, fast-paced, and rewarding, working in a collaborative team environment.
? The chance to be part of a company with a proud history and an exciting digital future.
? 37.5 hours per week, Monday to Friday.

If you're passionate about people and love delivering customer experiences that make a difference, this is your chance to shine with

Newsquest Media

.

Job Type: Full-time

Pay: 24,500.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking Sick pay
Experience:

Customer Service: 2 years (required)
Work Location: In person