Job Description

Customer Care Advisor

25,635 per annum plus benefits

37 hours per week Permanent Role Location: Home-based with occasional travel to the office in Dorchester or Williton, therefore commutable distance from office would be advantageous.

The closing date for applications:

01.08.25 (Midday)

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The Role:

We are seeking a customer-focused, highly motivated, and approachable Advisor with strong relationship-building skills to join our exceptional Customer Contact team. This role is pivotal in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your main objective will be to understand our customers' needs and consistently provide them with exceptional experiences.

What you take care of:

Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs. Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system. Using IT systems to provide solutions and help answer queries. Liaising with contractors and wider work colleagues and partners. A full Job Profile is attached to this advert.

What you need to be successful:

Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments. IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents. Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need. Act calm under pressure and spot trends - role modelling what great customer experience looks like. Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge. Full training will be provided (Training will take place on site and virtually).

Applicants with transferable skills are encouraged to apply.

Magna Benefits:

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

We offer:

Pension matched up to 8%. Employee assistance & Health Care Cash Plan. Learning and Development. Company sick pay. Wellbeing Portal and Colleague Voice. Mileage and Agile working. Paid day a year to volunteer. Rental / Stamp Duty Loan and Credit Union. Discounts on entertainment, high street shops and grocery shopping. Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.

?

Our full range of benefit details can be viewed on our website under each vacancy.

For an informal discussion about this post

, please contact: Dani Davies - Talent Acquisition Lead at: dani.davies@magna.org.uk or by mobile: 07528 974936

To apply

please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.

We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.


Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years.


Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.


Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won't achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.


Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.


For further information about Magna, please visit our website by clicking

here

.

people@magna.org.uk

#teammagna