Job Description

Customer Care Advisor

=========================

Contact Centre / Customer Care

----------------------------------

Huddersfield (Head Office)

Mamas & Papas (Head Office)

Colne Bridge Road,

Huddersfield,

West Yorkshire

HD5 0RH

Overview

For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers & award winning manufacturers within the baby & nursery products sector. Whether our customers are shopping for a pram, a cot, baby changing table, a nice baby outfit or anything else our award winning products & instore service, creates a brand of trust & magical memories to cherish.



Within our

Customer Care / Contact Centre / Call Centre

, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them. That friendly voice on the phone, (or via email), that reassuring arm as it were, to help deal & solve any scenarios with the products they've bought from either our stores, online or some of our other retail partners, or any queries they may have.

The Role of CUSTOMER CARE ADVISOR

As a result of continued growth, we're continually looking for an additional CUSTOMER CARE ADVISOR to join Mamas & Papas on a full time basis. We will provide you with a full training program in call and email handling, systems & product knowledge, so that you can comfortably handle a variety of calls & queries that come through by phone or email.



Furthermore, we will provide you as a

CUSTOMER CARE ADVISOR

with a fun and creative environment to work in that will put a smile on your face for sure. Full of similarly minded, caring people, who want to help our customers the best they can.

Working hours

The working hours of a Customer Care Advisor being across Monday to Friday from 09:15 through to 17:30 with working 1 in 3 Saturdays from 09:00 to 17:00 where you get a day off in the week when you do a Saturday of either Tues-Fri.



(Apply to find out more, and what works best for you)



If you come from a call centre or customer service background, where you genuinely put the customer first, are great at problem solving and gets things done and want to be part of a globally expanding retailer and manufacturer, creating magical memories for our customers then we would love to hear from you....

HOW TO APPLY:

...To APPLY for a CUSTOMER CARE ADVISOR opportunity, simply click through to attach your Cv and complete our short application form.

HOW TO FIND US:

Our Customer Contact Centre Location:

Mamas & Papas Head Office

Colne Bridge Road

Huddersfield

SAT NAV -HD5 0RH

By Car

from Huddersfield (Free onsite parking)

From Leeds Road o Turn left onto Oak Road o Turn Right onto Bradley Road/A6107 o Continue straight onto Colne Bridge Road o At the roundabout take the 1st exit into M&P Head Office o Immediately turn left down to the barrier for the carpark

By Bus

from Huddersfield Town Centre

o Catch the 202, 203, 228 or 229 from St. George's Square to Cooper Bridge Road o Turn left onto Colne Bridge Road/B6118 o At the roundabout take the 1st