Job Description

Department
Sales & Pricing
Are you customer-focused, proactive, and ready to be the first point of contact for our clients? At TVH, we're looking for a Customer Care Advisor who delivers fast, personal, and high-quality service that makes customers feel truly supported.

Your role and responsibilities

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Be the first line of support for customer questions, requests, and complaints via multiple channels. Accurately process customer data and documentation in our systems. Build strong relationships by actively thinking along with customers and spotting growth opportunities. Share customer insights with colleagues to support account planning. Attend fairs and events to strengthen customer connections. Guide customers in using our e-commerce platform effectively. Contribute ideas for process improvements and share knowledge with colleagues.

How to succeed / Your profile

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You have strong, customer oriented thinking and acting skills. Previous customers' experience is a plus. You are solution driven and persistent. You have good organizational skills and you are able to set priorities. You are a teamplayer.

What's in it for you

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A competitive salary. A healthy work-life balance. Lots of support and an encouraging team of co-workers. An infectious 'We Are One' can-do mentality. A people-centric culture where your fitness and mental well-being matter. Hybrid work schedule: after the training period, you can work from home for 2 or 3 days per week. Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.

People are at our heart

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TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

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TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.



Recruiter
Michele Konings [C]