Job Description

Customer Service Representative - Join the UK's No.1 Composite Door Manufacturer!

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Location:

Hull - Hedon Road
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Hours:

Monday - Friday, 9 AM - 5 PM (45-minute lunch)
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Salary:

26,000 per year (currently 24,000 - due to increase April 1st)

? Job Type:

Full-time, Permanent

Why Join Hallmark?

Hallmark Group is a leading UK manufacturer of

composite doors, aluminium panels, and uPVC panels

--serving the

residential, industrial, new build, and social housing sectors.

We've been at the forefront of

quality British manufacturing

for over

30 years

and have been voted the UK's No.1

composite door manufacturer

for four consecutive years.

Due to our continued growth, we're looking for a Customer Service Advisor to join our dynamic team!

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Your Role

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As a

Customer Service Advisor

, you'll be the first point of contact for our customers, providing

outstanding support

and ensuring they receive the information they need.

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Handle inbound customer enquiries

- ETA updates, product details & general support via phone and email
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Make outbound calls

- following up with existing customers, product updates on orders, and chasing queries on orders/quotes
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Engage with trade customers & end users

- providing top-tier service and product advice
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Manage customer emails professionally

using Outlook
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Use our CRM system

to log communications and track customer interactions
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Collaborate with Sales Reps

to log and pass on valuable leads
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General admin duties

- filing, logging post & maintaining accurate records

What We're Looking For

We don't expect you to know everything on day one!

Full training will be provided

, but if you have the following skills and attributes, you'll fit right in:

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Strong organisational skills

- ability to juggle tasks and prioritise effectively
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Excellent verbal & written communication

- confident handling calls & emails
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Positive & proactive attitude

- self-motivated with a can-do approach
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Great problem-solving skills

- able to handle queries and complaints professionally
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Tech-savvy

- comfortable using Microsoft Office & analysing data on spreadsheets
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Team player

- can work independently but also collaborate with others

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Positive approach

- to work, the team, and customers

Perks & Benefits

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No weekends or night shifts

- enjoy a healthy work-life balance!
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Two weeks off over Christmas & New Year

- time to relax and recharge
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22 days annual leave + bank holidays

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Free on-site parking

- no hassle finding a spot!

How to Apply

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Apply on indeed

and attach any supporting information that highlights why you're the right fit for this role.

We review applications

throughout the week

, and if you're shortlisted, we'll invite you for an

interview at a time that works for you.

? Ready to be part of the UK's leading composite door manufacturer? Apply today!

STRICTLY NO AGENCIES, PLEASE

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Free parking On-site parking
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Ability to commute/relocate:

Kingston upon Hull HU9 5NP: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Can you provide an example of when you went above and beyond to provide a resolution to a situation, and what was the outcome?
Experience:

Customer service in an office: 2 years (preferred)
Work Location: In person