Job Description

Role: Customer Care Advisor


Location: Thorpe Park, Leeds, LS15 8GB (with hybrid working when competent)


Salary: from 25,350 per annum plus extensive benefits & development structure


Contract type: Permanent


Employment type: Full Time


Starting salary 25,350 unless candidates hold NVQ in Customer Service related subject.

MUST BE ABLE TO START ON 25th August 2025

As part of the recruitment process, candidates will be invited to attend an assessment centre at Thorpe Park on one of the following dates:

Tuesday, 22th July 2025 at 10:00 AM

Wednesday 23rd July 2025 at 1:00 PM

Please ensure your availability for one of these sessions if you wish to proceed with the application.

Working hours 37,5 hour per week: During training - Monday to Friday between 8.30am and 5.00pm. On completion of training the hours will be working between 8am and 8pm Monday to Friday, with one in 4 Saturday mornings (8.30am-1pm)


Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

What's in it for you?

Occupational sick pay


Enhanced maternity and paternity pay


Contributory pension


Discounted insurance (Aviva)


Employee discount site


Discounted gyms (via our blue light card and benefits schemes)


Employee assistance programme


In-house mental health support


Free onsite parking


Health and wellbeing initiatives


Social events throughout the year


Cycle to work scheme


Green car scheme*(subject to minimum earnings)


Registration fees rd paid (GPhC, NMC, CIPD etc)


Long service bonus


Refer a friend bonus


Blue light card


Hybrid working


Commitment to CPD/training


25 days annual leave increasing with service


Annual leave buy and sell scheme


Discounts & Exclusive offers at The Springs, Leeds


25% Discount & health & beauty purchases

What you'll be doing?

Assisting customers with a wide range of enquiries regarding their accounts and orders


Collaborating with key teams across the business (Surgery, Dispensing, Dispatch & Pharmacist teams) and taking ownership of customer issues to see them through to full resolution


Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service


Accurately administrating customer account details using our core systems (CDB) & (Sprinklr) as well as Excel and Outlook


Responding to customer enquiries across several platforms (Telephone calls, e-mails, Live Chat & social media)


Working a variety of back-office processes to deliver our services


Ensuring that workplace remains fun, relaxed, and friendly!

Who are we looking for?

Excellent customer care skills and happy to deal with high volumes of calls


Numerate and IT literate (used IT systems/MS office suite and is quick to learn)


Demonstrate drive, initiative, and proactivity in role


Proven ability to work both as part of a bigger team and individually


Happy to work in a busy call centre environment


Strong communication skills (verbal and written)


Display a high level of accuracy


Experience of working in a pressured environment, delivering against tight deadlines

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.


Applicants must prove they have the right to live in the UK.


All successful applicants will be required to undergo a DBS check.


Unsolicited agency applications will be treated as a gift.