Job Description

Customer Care Assistant - Reception

Join our Customer Experience Team and be the friendly face that connects our residents to great service.

We're looking for someone who's confident, organised, and passionate about delivering excellent customer care. In this key role, you'll help ensure every resident has a smooth and positive experience when they contact us.

What you'll be doing:

Logging and tracking complaints and customer contacts Guiding residents to the right services and support Supporting service improvements across the organisation Providing essential admin support to the Customer Experience Team Maintaining accurate and secure records Producing reports for managers and committees Helping the department run efficiently day-to-day

What we're looking for:

Experience in an office environment with strong IT skills (especially spreadsheets and databases) Confidence using various systems to manage information A professional, welcoming approach as the first point of contact Excellent organisation and attention to detail A clear understanding of data security and confidentiality (GDPR) A commitment to equality, diversity, and inclusion

Working hours:

Monday to Thursday: 09:0017:00 Friday: 09:0016:30

About Plymouth Community Homes

We're Plymouth's largest social housing provider, managing over 16,000 homes and supporting more than 35,000 residents. We're committed to delivering high-quality, affordable homes and services that make a real difference in our communities.

What We Offer

Excellent pension scheme with generous employer contributions 25 days annual leave (rising to 30) plus bank holidays, with holiday trading options Free, fully equipped onsite gym and changing facilities 3 days paid volunteering leave through our Make a Differencescheme Free Employee Assistance Programme, including counselling Free annual flu vaccination Cycle to Work scheme A chance to work in one of the most beautiful and vibrant parts of the South West - Check this out! Living and Working in Plymouth*

How to Apply

If this sounds like the opportunity for you, click Apply and submit your CV. Be sure to reference the person specification to show how your skills and experience match the role.


For an informal discussion about this role, please contact Mark Boyd on 07827083226.

This post is not suitable for job share.

Shortlisting Date: 30th September 2025


Interview Date: 10th October 2025


If you are an apprentice, please ensure that you make the Talent Management & Staff Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.