Job Description

About Us

We are part of the Manutan Group, a leader in the supply of industrial, commercial and office equipment to businesses for over 50 years. Working closely with 27 subsidiaries in 17 countries, we have a UK product offer of over 50,000 products.

Key Responsibilities

Reporting to the Sales Operations Manager, you will deliver excellent service to internal and external customers, providing professional support and ensuring complete customer satisfaction with a view to improve our Net Promotor Score and meet our Customer Commitments.

Resolve problems including but not limited to delivery queries, damages, returns and incorrect orders, whilst always maintaining a positive and empathetic attitude towards customers Determine the root cause of issues and implement a solution that is best for the customer Communicate with customers mainly by telephone but also by email and webchat Efficient case management, actioning outstanding queries and e-mails in a timely manner, while ensuring that the customer is always kept informed. Keep accurate records of all customer interactions in the case notes Deal directly with suppliers and carriers to ensure problems are rectified swiftly with little impact to the customer Order processing when required to assist the Sales Support team Any ad hoc duties as required

What we're looking for

Customer service experience, ideally in a high-volume call centre environment Excellent telephone manner and written communication skills Ability to work at pace under pressure with an ever-changing workload Exceptional multi-tasker Computer literate with experience of Microsoft Word, Excel, Outlook and Teams Good team player Attention to detail, accuracy and flexibility to provide professional customer service Take initiative and ownership of customer problems Knowledge of AX2012 would be advantageous

Working Hours

Monday - Thursday: 8.30am to 5pm
Friday: 8.30am to 4pm

What we offer

26,000 to 27,000 per year 26 days holiday + bank holidays + earn additional long service days Opportunity to progress within the job role Hybrid working (currently able to work Monday/Friday from home) Salary Sacrifice cycle to work scheme Salary Sacrifice EV scheme Free onsite parking Mid-month "pick me up" Health shield Healthcare cash plan upon joining Free will writing service
Job Types: Full-time, Permanent

Pay: Up to 27,380.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking On-site parking Private medical insurance
Ability to commute/relocate:

Verwood, BH31 6AT: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 1 year (required)
Work Location: Hybrid remote in Verwood BH31 6AT