Job Description

Customer Experience Champion - Newsquest Media

Are you the kind of person who lights up when you solve a problem?
Do you thrive on turning challenges into smiles?
Do you want a role where every day is different and your people skills truly shine?

If you're nodding along, then we want to meet you!

At

Newsquest Media

, we're not just one of the UK's leading publishers with 150+ trusted titles - we're a team dedicated to keeping communities informed, connected, and inspired. With our digital portfolio growing faster than ever, we're looking for empathetic, positive, and energetic people to join our subscriber support team.

What you'll be doing:

? Helping digital subscribers across the UK by answering their questions, solving problems, and delivering first-class service every time.
? Switching between inbound calls, live chat, and helpdesk tickets - no two days are the same!
? Getting stuck into admin and data entry with accuracy and attention to detail.
? Working with a friendly, supportive team who'll have your back on even the busiest days.

What we're looking for:

A natural listener with empathy, patience, and a knack for problem-solving. Someone who thrives under pressure but keeps things positive. A team player who takes real satisfaction in leaving customers happy. Experience in customer care or a contact centre is a bonus, but not essential - we'll train and support the right person.
What's in it for you:

? Full training and ongoing personal development - we invest in your growth.
? A role that's varied, fast-paced, and rewarding.
? The chance to be part of a company with a proud history and an exciting digital future.
? 37.5 hours per week, Monday to Friday.

If you're passionate about people and love delivering customer experiences that make a difference, this is your chance to shine with

Newsquest Media

.

Job Type: Full-time

Pay: 24,500.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking Sick pay
Experience:

Customer Service: 2 years (required)
Work Location: In person