Job Description

About Us

At

Andersen EV

, we design and manufacture premium electric vehicle charging solutions that blend cutting-edge technology with sleek, British design. With a strong commitment to innovation, sustainability, and customer excellence, we're proud to support the UK's transition to a cleaner, smarter driving future.

The Role

We're looking for a proactive and customer-focused individual to join our

Customer Care Team

. This role plays a vital part in supporting our customers and installers with technical queries, order progress, and installation coordination. The ideal candidate will bring experience in

technical administration and operational support

, along with a strong ability to provide high-quality service in a fast-paced environment.

Key Responsibilities

Act as a first point of contact for customer queries via phone, email, and live chat. Provide accurate technical information related to our EV chargers, product compatibility, and installation processes. Coordinate order progress, booking installations, and handling follow-ups. Liaise with the operations and technical teams to resolve issues and escalate where necessary. Manage and update CRM and ticketing systems with accurate, timely information. Support virtual surveys and assist with pre-installation technical assessments. Monitor and track customer satisfaction, contributing to continuous improvement efforts. Assist in creating and maintaining customer support documentation.

Experience & Skills

Previous experience in a customer support, sales, operations, or technical admin role. Strong communication and problem-solving skills, with a calm and professional manner. Familiarity with CRM systems (e.g. Shopify, Salesforce) and ticketing platforms. Ability to understand and communicate basic technical information (training provided). Highly organised, detail-oriented, and capable of managing multiple priorities. Experience within a technology, energy, or EV-related company is a bonus.

Why Join Andersen EV?

Be part of a fast-growing company at the forefront of EV innovation. Work with a passionate and supportive team. Competitive salary and benefits. Opportunities for personal and professional development.
Job Types: Full-time, Permanent

Pay: 25,250.00-27,250.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Ability to commute/relocate:

Bedford MK43 9ND: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person