Job Description

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Queen Street (Edinburgh) on a full time basis working 39.5 hours over 5 days between Monday to Saturday.

Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:

Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member. Managing the practice appointment diary giving consideration to patient appointment requests and staff availability. Assisting patients on the practice floor with frame and lens selection. Giving patients demonstrations on how to insert and remove contact lenses. Processing invoices. Processing deliveries and collections of stock. Administration and maintenance of patient records, databases and NHS paperwork. General housekeeping duties to ensure the practice is clean, tidy and presentable. Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.

As a company, the D&T Group offer:

This role is eligible for a 250 net working wardrobe allowance per annum. Competitive salary 29 days annual leave (full time equivalent) inclusive of public holidays Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform. Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First The opportunity to work for a company that cares. Career progression opportunities and further training.
Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 39.5 per week

Benefits:

Company pension Employee discount Sick pay
Work authorisation:

United Kingdom (preferred)
Work Location: In person