Job Description

Are you friendly, empathetic and a great people person? Would you like to play a vital role in ensuring our owners and guests experience a great holiday in a stunning location?

We require a charismatic, proactive Customer Care Assistant to be the welcoming face and voice of our beautiful and busy holiday park overlooking the Durdle Door world heritage site.

As a fantastic benefit, all employees of the Lulworth Estate qualify for a free ticket to the legendary Camp Bestival which takes place this year between 1st and 3rd August in the grounds of Lulworth Castle!

Our park has a range of privately owned holiday homes, hire fleet and pitches for touring vans and tents and is popular with a wide range of holiday makers and owners, all of whom share a love of this idyllic, unspoilt coastline and countryside.

Duties will include but are not limited to:

Hosting and welcoming guests during check-in, offering tips for an enjoyable stay and for making the most of the local area Being the first port of call for telephone enquiries, email enquiries and walk-in bookings Getting out and about within the Park, carrying out daily checks of the touring area as well as property inspections Ensuring continuity of guests' positive experience of the Holiday Park from the time of their first enquiry to post-stay Administration tasks such as filing Liaising with and maintaining relationships with external contractors and suppliers Handling payment transactions Using and updating our booking program with detailed records
Essential qualities include:

Previous customer care experience Strong people skills Experience with problem solving and complaints handling Excellent attention to detail Proficiency in MS Word, Excel and Outlook The ability to juggle workload efficiently and cheerfully and to remain calm under pressure Good physical strength and stamina Previous experience of a property management or booking system is desirable but not essential
This is a part time, seasonal position until the end of October, working a minimum of 12 hours per week. Initial working hours are Tuesday, Thursday and Friday between 5pm and 9pm, however there is the opportunity to pick up more shifts during our busy summer months.

To apply, please send a CV and covering letter to recruitment@lulworth.com .

Job Types: Part-time, Temporary
Contract length: 5 months

Pay: 12.36 per hour

Expected hours: No less than 12 per week

Benefits:

Company events Employee discount Free parking
Schedule:

Holidays Monday to Friday Weekend availability
Ability to commute/relocate:

West Lulworth: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Care: 1 year (preferred)
Work Location: In person

Reference ID: DD02