Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Care Assistant to join our team. The ideal candidate will possess excellent communication skills, with the ability to engage effectively with customers. As a Customer Care Assistant, you will play a crucial role in providing exceptional service, resolving customer inquiries, and contributing to the overall satisfaction of our clientele.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat. Assist customers in understanding our products and services, ensuring they receive the best possible solutions. Utilise strong phone etiquette to create a positive experience for every customer interaction. Analyse customer feedback and provide insights for service improvement. Perform data entry tasks accurately to maintain up-to-date customer records. Collaborate with team members to ensure seamless service delivery and address any escalated issues effectively.

Requirements

Proficiency in English is essential. Strong communication skills with the ability to engage effectively with diverse customers. Experience in customer service or a related field is preferred but not mandatory. Excellent phone etiquette and interpersonal skills. Ability to analyse information and provide effective solutions to customer queries. Competence in data entry and familiarity with computer systems is advantageous. A positive attitude, willingness to learn, and commitment to delivering outstanding customer care.
Join us as a Customer Care Assistant and be part of a dynamic team dedicated to enhancing our customers' experiences!

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person