Customer Care Assistant (working Dining Area) China Gardens
Bolton, ENG, GB, United Kingdom
Job Description
As a
Customer Experience Leader (CEL)
at McDonald's, you are the face of hospitality in the restaurant. You create feel-good moments by connecting with customers and ensuring every guest enjoys a welcoming, seamless, and friendly experience from the moment they enter to the moment they leave. This role blends customer service, hospitality, and operational excellence to enhance guest satisfaction and promote a culture of care.Key Responsibilities:
Greet and Engage Guests:
Welcome all customers with energy, friendliness, and professionalism. Proactively approach guests to offer assistance, answer questions, and provide a personalized experience.Hospitality and Atmosphere:
Maintain a clean, inviting, and comfortable dining environment. Anticipate guest needs and resolve issues in real-time to exceed expectations.Order Assistance:
Support guests at self-order kiosks, mobile order pickup, and traditional counter service. Offer guidance on menu options, promotions, and customization.Problem Resolution:
Handle guest concerns with empathy and effectiveness. Use feedback to improve overall guest satisfaction and elevate service standards.Promote Products & Services:
Inform customers about new items, loyalty programs (e.g., MyMcDonald's Rewards), and digital ordering tools.Team Collaboration:
Work closely with the kitchen and front counter crew to ensure orders are accurate, timely, and complete. Support drive-thru and dine-in operations as needed. *Brand Ambassador:
Represent McDonald's core values--service, inclusion, integrity, and community. Promote a positive, team-oriented workplace culture.
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Job Detail
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Job IdJD3123564
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBolton, ENG, GB, United Kingdom
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EducationNot mentioned