Job Description

Company Information

Vaculug Limited is a long-established commercial tyre retreading specialist founded in 1950. We are based in Grantham and specialize in producing quality retread tyres for fleets across the United Kingdom. In addition, we offer effective and practical fleet management solutions to ensure our customers' complete satisfaction.

Role Description

At Vaculug, we prioritise investing in our employees, recognising that their growth and development are integral to our success. Therefore, to meet the growing demand of our fleet managed customers, we are seeking to recruit an enthusiastic and confident individual with a professional approach towards Customer Service to join our Customer Care Centre. This is a full-time, on-site role for a Customer Care Centre Officer based at our Grantham location.

You should have good keyboard skills, experience of Microsoft Office packages, and possess good communication and interpersonal skills. Full training will be given.

Duties and Responsibilities

Providing administrative support for external sales and operations teams in all areas of our Vaculug Fleet Management System

Process and manage sales orders accurately and efficiently

Liaise with dispatch and in-house third-party delivery provider to ensure timely and smooth delivery of tyres

Investigate and resolve any delivery or order issues as they arise

Manage product returns and ensure all related transactions are processed accurately and in line with company procedures.

Purchase new tyres as required, ensuring availability and accurate stock levels

Occasionally contact customers to promote and sell aged or surplus stock through free-sale opportunities.

Maintain knowledge of current stock levels and available product alternatives

Liaise with suppliers to ensure timely direct delivery to customers, and confirm accurate and prompt supplier payment

Providing accurate customer reporting

Dealing with Service Provider queries

Continued contact with operations managers for support

Opportunities for further training and growth

General administrative office duties

In order to apply for the above position, please send a full CV to alison.moore@vaculug.com by the 13th February.

Job Type: Full-time

Benefits:

Company pension Free parking On-site parking
Work Location: In person