Job Description

Due to continued growth, we are delighted to offer out the following position.

Customer Care Consultant (Pendlebury area)

As the face of Millercare, you will be dealing directly with our growing customer base. The role of Customer Care Consultant is highly varied and no two days are the same; from assisting and advising customers to find the most suitable products for their needs in store, updating pricing and promotions, managing stock, to delivering products to the customers home, you will be involved in every aspect of making the Millercare customer experience a memorable one.

The right attitude speaks louder still. We want you to sell with personality and pride so you'll be confident and engaging, excellent at communicating and be passionate about our products. We can teach you the rest.

Progression opportunities

Are you looking for a lifelong career? Millercare is a place to belong and grow. We are well established, stable and continuing to expand and we prefer to promote from within, so the opportunity to progress is there for those who want it and have want it takes.

Your essential skills and qualities

Sales, Retail or Care experience Full driving license and happy to drive a transit van Comfortable using basic computer systems such as Outlook and Excel Highly motivated A passion for exceeding customer expectations A "people person" Ready for a very different kind of retailing Willing to work at multiple branches

Responsibilities and Duties

Participating in the day to day running of the branch. Assisting and advising customers to find the most suitable product to meet their needs. Carrying out assessments off site. Accurately handling cash, cheques, BACS and credit / debit cards. Delivering products to customers homes. (Involves some manual handling). Stocktaking, stock control and rotation of stock. General administration. Replenish stock onto shelves, assemble products, visual merchandising. Keeping the premises and vehicles clean and tidy. Marketing activity including leafleting and promotional events. Manual handling tasks. Driving company vehicles including short wheel base vans. Continuing professional development (CPD) including attending training sessions when and where required, e-learning and personal research. Cover other branches as and when required. Represent the public face of Millercare: Impeccable customer service, dressed according to company policy, driving with care and consideration and always striving for 5 star reviews. Any additional reasonable request by management.

Incentives

Quarterly Incentives Supplier sponsored incentive schemes Annual Bonus Scheme Monthly Team Commission

Working hours

Either:

Monday to Friday 9am till 5am + one in three Saturdays 10am - 4pm, or; Tuesday to Friday 9am till 5am + every Saturday 10am - 4pm
We are closed Sundays and Bank Holidays.

About Millercare

With 70 years experience and multiple stores across the region, Millercare is the leading mobility and healthcare company in the North West of England. Our reputation is built on providing an existing range of high quality mobility, healthcare and household products all designed to make our customers' lives easier.

Everything we do is focused on the needs of our loyal customers; giving them greater independence, freedom and improved quality of life. Our people are critical to maintaining and building strong relationships with our customers. They trust us to provide the correct products to suit their specific needs.

Working for us means you are part of a team; everyone in Millercare knows everyone else, we help each other at every level. We work hard but the work is rewarding.

Job Type: Full-time

Pay: From 24,720.00 per year

Benefits:

Company pension Employee discount Free parking Life insurance
Application question(s):

The role includes some manual handling and driving a transit van, Would you have any issues with either of these aspects?
Experience:

Customer-facing: 3 years (preferred) Computer literacy: 2 years (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

50% (required)
Work Location: In person