Job Description

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.


The Customer Care team make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What you'll be doing

Be the first point of contact for homeowners, handling customer care calls and emails efficiently and professionally. Record, track, and manage all warranty defects and communications using the company's database. Coordinate and schedule Maintenance Technicians, Engineers, and subcontractors to resolve issues promptly. Liaise with internal teams, contractors, and customers to ensure high-quality, timely repairs and service. Prepare correspondence, reports, and documentation to keep customers informed throughout the process. Order materials, organise site visits, and maintain accurate records to support the smooth running of the department. Support the Customer Care Manager in driving improvements in customer satisfaction and HBF 'Recommended' scores.

What you'll bring

Experience in a maintenance/customer care coordination role. Ability to work independently, prioritise work and take initiative. Able to demonstrate efficiency and reliability in previous roles. Ability to think ahead and forecast customer issues. Great Interpersonal, communication and relationship skills. Face-to-face customer services experience. Ideally experience in the housebuilding industry in a similar role

What's in it for you

30,000-40,000 basic salary, based on experience Discretionary Bonus up to 10%

Benefits:

Private medical insurance X3 life assurance. Time for You: 25 Days holiday, plus bank holidays plus the option to buy 5 more! Well-being Support: Access to 24-hour Health Hero, Employee Assistance Programme (EAP), and the Health Assured Wisdom App. Lifestyle Perks: Cycle-to-work scheme and flexible benefits like gym membership discounts and shopping vouchers. Future-focused: Employer-matched pension scheme (up to 5%) and career development opportunities within a growing company.

Important Note:

Dandara ONLY accepts direct applications. Any cv's received from recruitment agencies will be considered a free gift. Our Head of Recruitment, Ross Davies will be happy to talk directly to potential candidates so reach out to him directly on Linkedin