Job Description

Eque2 is one of the most innovative providers of construction-specific software solutions to the UK and Irish Marketplace, leading the way in delivering specialist software and services across multiple sectors and industries. Eque2 has developed industry-leading applications across estimating, job costing, and service & maintenance, bringing value to every business and user we work with.


Eque2 has also built a reputation for professional, on-time, and on-budget deployments, excelling in outstanding Account Management and excellent Support services process.


Now that our continued growth has surpassed 30m turnover, we are looking to strengthen our Customer Care team with the addition of a Customer Care Executive in a hybrid role.


We're seeking a proactive and customer-focused individual to join our Customer Care team in Maidenhead, supporting our commercial clients with non-technical inquiries. This is a fantastic opportunity to be part of a growing business where customer experience is at the heart of everything we do.

#

Role Summary

The Customer Care Executive serves as the primary point of contact for customers, managing inbound inquiries to ensure that our customers feel heard, supported, and valued. They listen to feedback and concerns with professionalism and care. This role focuses on building trust through clear communication, problem-solving, and a customer-first approach. The position plays a crucial role in strengthening client relationships and ensuring a seamless experience throughout the entire customer journey, from initial contact to post-sales support, while upholding the company's reputation for exceptional service.

#

What you'll be doing

Act as a trusted advisor to our customers, building strong relationships through responsive and empathetic support. Handle non-technical inbound queries via phone and email, ensuring timely and accurate responses. Own customer issues from start to resolution, coordinating with internal teams as needed. Help customers understand and maximise the value of their Eque2 solutions. Maintain detailed records of customer interactions and outcomes in our CRM. Share customer insights and feedback with Product, Sales, and Marketing to help shape future improvements.
#

What we're looking for

A passion for delivering exceptional customer experiences. Strong communication and problem-solving skills. Ability to adapt your approach to suit different customer personas and needs. Self-motivated and organised, with good time management skills. Comfortable working cross-functionally with internal teams. Able to identify underlying customer needs and articulate how our solutions address them. Proficient in Microsoft Office (Word, Excel, PowerPoint) and MS Teams. Experience using and maintaining a CRM system.
#

Your background

Minimum 2 years' experience in a customer-facing role within a software or B2B environment. Full UK driving license and valid passport. Willingness to travel occasionally within the UK & Ireland.

Apply now and build your career with Eque2!