Job Description

Customer Care Executive

Location: Molash (between Canterbury and Ashford)

Hours: 30 hours per week term time & 12 hours per week school holidays

Salary:

16,575 (FTE 24,375)

Start date: ASAP

Own transport essential due to our rural location

About Us

Foodari is an award-winning, fast-growing business specialising in the supply of locally sourced, fresh produce. From Michelin-starred restaurants to local schools, we serve a wide and wonderful range of customers. Based in beautiful rural Kent, we pride ourselves on exceptional customer service, a progressive approach, and a passionate, friendly team.

Due to continued growth, we're looking for a confident and enthusiastic Customer Care Executive to join our team -- someone who loves helping people and isn't afraid to get stuck into general admin tasks, from answering queries to supporting our customer portals.

The Role

As a key member of our Customer Care team, you'll be the friendly face (and voice) of Foodari. You'll be helping customers place orders, answering their questions, and keeping everything running smoothly behind the scenes.

Your duties will include:

Communicating with customers via phone & email Processing orders accurately and efficiently Supporting our customer portals and systems General office administration

What We're Looking For

Strong communication and interpersonal skills Confidence speaking with customers A polite, professional manner Computer literacy and comfort with general admin tasks Excellent attention to detail and reliability Knowledge of fruit and vegetables is a plus, but not essential A proactive, team-oriented attitude

Working Hours

During school term time: Monday to Friday, 10:30am - 4:30pm Out of term time: Monday and Friday only, 10:30am - 4:30pm (with flexibility to increase hours if covering holidays)

What We Offer

Discounted produce at cost price Monthly food voucher for our delicious fresh fruit & veg Competitive pay A positive, inclusive team culture -- everyone is treated as an individual Regular BBQs and team socials Real opportunity to grow with a company that promotes from within

This is a fantastic long-term opportunity to become part of a vibrant, ambitious company that values its people just as much as its produce. If you're ready to join a business that genuinely cares -- and eat some great fruit while you're at it -- we'd love to hear from you.

Job Type: Part-time

Pay: 16,575.00 per year

Expected hours: 12 - 30 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Transport links
Schedule:

Day shift Monday to Friday
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

driving licence and car (preferred)
Work Location: In person