Job Description

Position

Description

As a Customer Care


Assistant, think of yourself as the face of your restaurant. In a nutshell, you


will deal with customers and make sure everything runs as it should in the


customer areas. Activities include making children feel welcome, handing out


balloons, looking after customers' specific needs, keeping high standards of


cleanliness in the dining area and toilets and helping to create a warm and


welcoming atmosphere. It is your responsibility to establish and maintain


positive communication with customers at all times and to keep the manager


informed about customer satisfaction.


You may also take


part in the planning and implementation of children's competitions and other


special events organised by your restaurant.

PREMIUM

RATE OF 13.12 PER HOUR BETWEEN MIDNIGHT AND 6AM

Benefits you will


receive by joining out team are:

Free meal on shift Employee discounts on food Employee discounts in many retail stores, theme parks and attractions, cinema tickets,

mobile phone contracts etc

Holiday Pay Life assurance Pension Scheme Private medical care Service awards Recognition programme Opportunities and development Crew Events

Position Requirement

Quite simply, you will be working in our fast moving, high


energy environment and we are looking for a genuine smile plus an ability to


connect with customers and make them feel valued.

Position Attributes

You will need to be confident in approaching and dealing


with diverse groups of people. Friendly, courteous and helpful behaviour will


come naturally to you and you will work well as part of a team. Effective


communication skills such as attentive listening, face-to-face verbal


communication and eye contact are a must. You will also need to understand the


importance of maintaining high standards of service as well as cleanliness. The


ability to maintain high energy levels whilst working both efficiently and


productively is essential. Finally, your appearance should be smart and clean.