Job Description

JOIN THE ULTIMATE COFFEE HOSTS

At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order.



We offer a full suite of support - dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers.





Hospitality is our DNA. We are the Ultimate Coffee Hosts.

THE OPPORTUNITY

We're looking for a

Customer Care Manager

to join our UK Wholesale team. This is an exciting step for a coffee professional who loves people, problem-solving, and creating smooth systems that make a real difference.




In this role, you'll lead our Customer Care Coordinator and manage the scheduling and admin side of technical support for our coffee customers. From urgent service requests to day-to-day care, you'll make sure our wholesale partners feel supported and confident in us.




We're after someone who's organised, people-focused, and not afraid to bring new ideas to the table. A technical mindset (or curiosity about coffee equipment) is a big plus, but just as important is your ability to lead, improve processes, and think big picture.




You'll have the support of the Head of Wholesale, but this is a role where you'll make your mark through initiative, leadership, and care.

WHAT'S IN IT FOR YOU?

Free Coffee (obviously)

Half Price restaurant and Cafe discount

Competitive Wage

Free Gym Membership


Cycle to Work Scheme


6 weeks fully paid parental leave, for both Ozone employed parents

Flexible Working Opportunities

WHAT EVERY OZONE EMPLOYEE CAN EXPECT

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BE PART OF AN EVOLVING COFFEE JOURNEY

Every person at Ozone plays a defining role in enhancing the coffee world for everyone.





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MEET LIKE MINDED PEOPLE

Our people are the beating heart of our culture. Driven yet humble - nobody is too big to do the small stuff.





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BELONG AND THRIVE

We pride ourselves in creating a growth environment, without the politics and layers of hierarchy.





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WORK FOR A BRAND THAT DOES GOOD

We want to make our employees proud. Through the relationships we build and the progressive actions we

take - Our B-Corp status is just the start.





Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a

supportive atmosphere for professional development.





If you want to experience true hospitality as a person within it.

JOIN THE ULTIMATE COFFEE HOSTS

ABOUT YOU:

Must have at least two years' experience in specialty coffee. Coffee machinery technical knowledge is extremely desired.







Full details of the role are available on application.