Job Description

Customer Care & Office Trainee

Full-time | Office-based | Beaminster, Dorset

About LUNA & me

At LUNA & me, we believe pets deserve better.

That's why we make fresh, honest meals from real ingredients, no fillers, no fuss. From our countryside HQ in Dorset, we deliver nationwide and have grown to become the UK's highest-rated fresh pet food brand.

Our customers trust us with something deeply personal: the health and happiness of their pets. Every email, every call, every order matters, and our Customer Care team sits at the heart of that relationship.

The Role

This is a trainee role for someone at the start of their career who wants to learn how a best-in-class, founder-led brand operates behind the scenes.

You'll support our Customer Care and office operations, learning how customer communication, order flow, and fulfilment all work together. You'll be trained properly, trusted early, and expected to take pride in doing things well.

This is not a call-centre role. It's not remote. And it's not about cutting corners. It's about care, consistency, and high standards.

What You'll Do

Support customer enquiries across email, phone, social media, and reviews Assist with order processing and day-to-day office tasks Learn and use our systems (CRM, courier platforms, internal tools) Work closely with Dispatch & Production to keep orders moving smoothly Handle customer questions with warmth, clarity, and professionalism Keep records accurate, organised, and up to date Represent LUNA & me thoughtfully in every interaction

About You

You'll be a great fit if you:

Are a recent graduate or early in your career Are organised, reliable, and detail-focused Communicate clearly and professionally Are confident using computers and keen to learn new systems Take responsibility seriously and care about high standards Stay calm under pressure and enjoy solving problems Are naturally kind, thoughtful, and customer-focused
You don't need years of experience, but you do need maturity, good judgement, and pride in your work.

The Details

Hours:

Full-time, Monday-Friday

Location:

Beaminster, Dorset (office-based only)

Why Join LUNA & me?

This is a chance to start the new year in a role that genuinely matters, learning how a respected, fast-growing brand operates, and building real experience in customer care and office operations from the ground up.If you're looking for a role where you'll be trusted, developed, and held to high standards from day one, we'd love to hear from you.

Apply with your CV and a short note telling us why this role feels like the right next step for you.

Job Types: Full-time, Permanent

Pay: From 20,800.00 per year

Benefits:

Bereavement leave Company pension Employee discount On-site parking Sick pay
Ability to commute/relocate:

Beaminster DT8 3PT: reliably commute or plan to relocate before starting work (required)
Work Location: In person