Job Description

We're looking for a

Customer Care Representative

to join our friendly, values-driven team supplying medical devices to healthcare professionals and private patients.





This is

not a call center role

. We believe in personal contact, flexibility, and building real relationships with our customers. You'll have the freedom to approach your work in a way that feels natural to you -- with plenty of support from a collaborative team.


We love people who enjoy learning, sharing ideas, and growing with us. If you like having space to contribute, improve how things are done, and make a positive impact on customers every day, you'll feel right at home here.





You'll report to the

Customer Care Supervisor

and work closely with Area Managers and internal teams to deliver the high-quality service our customers value.

Scope / Job Summary

You'll help deliver excellent customer service by processing and managing orders, resolving queries, and supporting the wider Customer Care and field teams in achieving shared goals.

What you'll be doing

Handling customer contact via phone, email, webchat, and post Processing and managing customer orders Answering questions and resolving issues Managing complaints, returns, and invoice queries Investigating discrepancies and issuing credit notes Providing pricing and availability information Updating and maintaining customer data across systems Working closely with Area Managers and internal teams Supporting daily administrative tasks

Systems & Tools

You'll work with a variety of systems and tools, including:


Salesforce Business Central (BC) PSS Microsoft Teams Outlook and other Microsoft Office products (Full training will be provided.)

What we're looking for

Strong attention to detail Clear and confident communication skills Customer-focused mindset Ability to juggle multiple tasks Calm under pressure Strong problem-solving attitude Customer service experience (non-call-center environment) Confident IT skills and ability to work with multiple systemsAccurate, reliable, and proactive Comfortable working independently and as part of a team Flexible and eager to learn A-Level education or equivalent

Nice to have:

Full UK driving licen se Ossur is a leading global provider of prosthetics and bracing and supports solutions.


Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.

Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).

Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.

Important Warning:

Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website .