Job Description

Due to our expanding business, we have a fantastic opportunity for someone to join our friendly team in the role of

Customer Care & Sales!

Customers are always at the heart of everything we do, and you will be responsible for being their first point of contact throughout their Puddle Ducks journey.

18 hours per week - Monday to Wednesday Office & telephone based role. Fun, dynamic team. Competitive hourly rate of pay 12.21. 5.6 weeks paid holiday. Pension. Employee Assistance Plan.

Key Skills Required:

Proven sales background (essential). Self- starter with proven experience of working autonomously (essential). Good computer and database skills. Attention to detail. Approachable, bubbly, and positive personality. Can do attitude. Personable and friendly telephone manner Excellent written and verbal communication skills. Organised and customer focused. Problem solver and a good listener. Team player. Passionate about what you do.

Main Responsibilities:

Become an expert about our classes and Puddle Ducks. Responding to new enquiries (online, email and telephone) in a timely manner to convert into Puddle Ducks class members by effectively communicating with them about our award- winning classes. Schedule and undertake follow up calls with new members at the start of their Puddle Ducks journey. Maintain customer databases. Respond to queries from current members. Proactively manage any actual or potential customer issues. Contribute towards creating a ''best-in-class'' customer service experience. Any other ad hoc administrative tasks to support the team as required. Having a commitment to our vision, mission, and values.
Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 18 per week

Benefits:

Casual dress Employee discount Free parking Health & wellbeing programme On-site parking
Experience:

Customer relationship management: 1 year (required)
Work Location: In person