Job Description

Looking to work in a fast-growing and forward-thinking brand, who places as much emphasis on purpose and impact on the planet, as they do on profit? We are looking for someone to join our Customer Care team in Lewes that believes in our supplements and wants to be part of a growing business that is making a positive difference in the world.


As a small team we are involved in every aspect of the business and play a core role in both retention and revenue generation. As a Customer Care Specialist you would work very closely with all of our internal systems and would need to demonstrate a keen eye for detail and a proactive approach to day to day work.


We are looking for a dynamic team player with a positive can-do attitude, who constantly exercises initiative and proactivity. We are searching for someone who genuinely loves interacting with people, can build lasting relationships with our partners, and can calmly handle any daily challenges with a positive mindset.

This role is offered as an initial 6-month fixed-term position, with potential to extend.

Responsibilities:

Playing a key role in the day-to-day management of our customers & subscribers Managing customer enquiries across all channels (including Email, Phone, Online Chat and Socials) Outbound calling of new subscribers to gain valuable feedback and reduce cancellations Daily interaction with our fulfilment team to ensure customer satisfaction Processing/assisting customers with orders and queries via our website Maintaining/responding to our customer reviews Providing new ideas and innovative solutions for growth in the team Assisting with order reports and troubleshooting where necessary

Requirements

Attention to detail and a proactive attitude Excellent written and verbal communication Strong organisational skills Adaptable team player Good working knowledge of Microsoft Office / Google suite Highly self-motivated with a can-do attitude and the ability to excel within the dynamic demands of a rapidly growing company Previous experience working in a similar customer facing role

Benefits

Time given every year to volunteer with a local charity of your choice All the latest tech you need Flexible hybrid working model Summer Fridays Generous Pension plan Private health insurance Enhanced Leave package with added years of service extras Free breakfast and other on-site perks weekly Employee Assistance Programme Team discount on all Wild Nutrition supplements and personalised consultations Cycle to work scheme Enhanced parental leave policies Be part of a passionate, friendly and transparent culture * This role has a fixed Salary of 24,570 per annum