Job Description

Job Summary

Victorian Sliders has already established itself as a prominent and reputable leader in the field of sash window manufacturing. With a strong heritage and a steadfast commitment to customer service excellence, we have become synonymous with quality, innovation, and craftsmanship in the industry. As we seek to take this further, we require exceptional people to enhance our already outstanding team.

Are you detail-oriented, organised, and passionate about maintaining high standards?
The Customer Care Support Operator plays a crucial role in ensuring seamless customer service by accurately processing materials and components for rework or replacement, coordinating with internal teams, and maintaining high-quality standards in all operations. This includes preparing, assembling, and dispatching products to meet quality standards and customer expectations. This role ensures timely and accurate handling of customer requests, supports continuous improvement initiatives, and upholds all health and safety procedures to deliver exceptional customer experiences.

Responsibilities

Receive and interperate work instructions from the Customer Care Team. Prepare and process materials and components for rework or replacement. Ensure all work is completed to the highest quality standards and in a timley manner. Wrap and prepare items for despatch, ensuring accurate doctmentation and tracking. Liaise with departments across the business to coordinate production priorities. Maintain accurate records of completed work and report any issues or delays. Support continuous improvement initiatives within the Customer Care and Production Teams. Adhere to all Health and Safety procedures.

What we're looking for:

Essential

Strong attention to detail and organisational skills. Ability to work collaboratively across multiple departments. Proficiency in record-keeping and documentation. Excellent communication and interpersonal skills Self motivated and pro-active. Driven to complete tasks in an accurate and timely manner.

Desirable:

Previous experience in customer care, production support

Continuous Improvement

Being an active participant and team player in the positive development and growth of a continuous improvement culture. Actively contribute to the company's continuous improvement efforts and embrace a culture of collaboration and innovation. Provide feedback on internal processes and take part in cross-functional projects to improve operational efficiencies. Drive company growth by continuously improving systems, processes, and collaboration between teams.

Company Values

We expect all of our employees to demonstrate and observe our Company Values

Respectful

Of our customers and colleagues across the business

Ambitious

Striving for continuous improvement in our careers, products and customer service

Accountable

For our actions in our roles and towards colleagues

Open

To sharing and hearing new ideas, opinions and feedback

Committed

To working as a team to deliver our best results

Proud

To be a part of the company
You'll be part of a supportive team where your voice matters, your ideas are valued, and your work makes a real difference.

Location:

Ammanford

Days:

Monday to Friday

Hours:

8.30AM - 4.00PM

Salary:

12.77 per hour

We are committed to protecting the privacy and security of your personal information. Any personal data you provide in relation to this job application will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your information will be used solely for the purpose of assessing your suitability for the role, communicating with you during the recruitment process, and fulfilling any legal or regulatory requirements. We will not share your data with third parties for marketing purposes.

If your application is unsuccessful, we may retain your personal data for up to 6 months in line with our retention policy, after which it will be securely deleted. If you would like your data to be deleted sooner, please contact us at hr@vhwg.co.uk.

For more details on how we handle your data, your rights under data protection law, and how to exercise them, please request our Privacy Notice from HR@vhwg.co.uk

Job Types: Full-time, Permanent

Pay: 12.77 per hour

Benefits:

Free parking On-site parking
Work Location: In person