Job Description

Customer Service Team Member (Customer Care Team)

At SHO, we create reusable bottles, coffee cups, and food flasks designed to look great and help reduce waste. Our Customer Care Team is at the heart of what we do - making sure every interaction with SHO leaves people smiling.
We're looking for someone who enjoys helping others, communicates clearly, and takes pride in delivering great service. You'll be chatting with customers across email and social media, solving problems, and making sure their experience with SHO is as positive as possible.

What you'll be doing:

Responding to customers via email and social media (Facebook, Instagram etc) Using our ticketing software to manage queries efficiently Helping customers with questions, orders, and product information Turning problems into positive experiences Working closely with the team to keep things running smoothly

We're looking for someone who:

Appreciates the impact of excellent customer service Has strong written communication skills Is comfortable working with social media platforms Is proactive, positive, and keen to grow their skills Enjoys being part of a team

The details:

Ideally, you'll be available 3-5 days a week, Monday to Friday, between 7am and 3pm. We can be flexible on days and hours for the right candidate.

If this sounds like a good fit, we'd love to hear from you.

Job Types: Part-time, Permanent

Pay: 12.82 per hour

Expected hours: 20 - 30 per week

Benefits:

Casual dress Company pension Employee discount Flexitime On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person