Job Description

Kloeber UK Ltd is seeking a successful Customer Claims Handler of higher-end, bespoke glazing products operating all over the UK.

Benefits:

A competitive salary A contributory pension scheme 28 days holiday per year including bank holidays (plus 2 additional days on Christmas Eve & New Year's Eve) Additional Leave Purchase Scheme (available to purchase up to a further 5 days) Free on-site parking Company & Social Events Cashback healthcare Full time or Part-time available
Skills:

Able to deliver a high level of service to clients Strong communication skills and client management Team player and able to enhance a team Practical problem solving Good eye for detail & curious Highly organised, confident in seeing a tasks through from start to finish. Can demonstrate experience working with different applications at the same time to identify and analyse information
The role will include the following:

Client telephone calls (incoming & outgoing) to agree on & confirm return to site/warranty site visits Actioning internal orders for parts & consumables Checking on & successfully dealing with incoming client correspondence Booking of installations/warranty visits on the company's computer diaries Compiling of site information for the company's site operatives containing all relevant paperwork & information required on site Usage of company bespoke software
Job Types: Full-time, Part-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Sick pay
Licence/Certification:

Driving Licence (required)
Work Location: In person