Job Description

Overview

We are seeking a friendly and motivated customer claim handler to join our team. In this role, you will be the first point of contact for customers seeking assistance and guidance post-purchase. Your goal will be to resolve inquiries, provide product information, and ensure a positive customer experience.

Duties

:

Engage with clients via phone and email, providing timely and accurate information. Analyse client inquiries to determine their needs and offer appropriate solutions. Upsell products and services based on client requirements and preferences. Maintain accurate data entry of client interactions and transactions in our systems. Communicate clearly and professionally with clients, ensuring a high level of satisfaction. Collaborate with other departments to resolve complex issues and enhance customer satisfaction. Stay informed about product offerings to provide knowledgeable advice to clients.

Requirements

:

Experience in the automotive industry. Strong problem solving capability. Excellent phone etiquette with a friendly and professional demeanour. Proficiency in English. Strong analytical skills to assess client needs effectively. Experience in upselling products or services is an advantage. Competent data entry skills with attention to detail. Ability to communicate effectively both verbally and in writing. A customer-focused attitude with a passion for helping others.

Qualifications:

Previous experience in customer service or a related field preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. Proficient in using customer service software and Microsoft Office Suite. Ability to work independently and as part of a team. Positive attitude and a passion for helping others.

What We Offer:

Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and inclusive work environment. Employee discounts and perks.

How to Apply:

If you are enthusiastic about providing exceptional customer care and making a difference in our customers' lives, we want to hear from you! Please submit your resume and a cover with the subject line "Customer Claim handler ."

If you are looking for an opportunity to grow within a dynamic environment while making a meaningful impact on client satisfaction, we encourage you to apply for the customer claim handler position.

Job Type: Full-time

Pay: 22,800.00-26,200.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking UK visa sponsorship
Experience:

Problem management: 1 year (preferred)
Language:

English (required)
Work Location: In person