Job Description

Contract:

Permanent, Part-time, (15 hours per week, Saturdays and Sundays)

Location:

Griffin Place, Aylesbury, HP19 8FE

Application Closing Date:

Sunday 27 July 2025


If you want to spend your time building relationships, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford.


As customer coach, you will have the opportunity to make a real difference and change people's lives for the better. You'll support around 60 households -- ensuring residents understand their responsibilities, arranging maintenance and offering guidance that empowers them to make the right decisions.


At Griffin Place, we operate in conjunction with Buckinghamshire Council, providing award-winning temporary accommodation, which helps homeless individuals and families achieve a better quality of life. And, as customer coach your contribution is key in delivering successful outcomes.


An approachable and flexible approach is a must. You'll be resilient, comfortable having honest conversations that move people to action as well as excellent time management skills; being able to juggle conflicting priorities and still achieve results.


To be successful here, you will need to be someone who genuinely cares about people. A friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You will need to be able to work by yourself, have a keen eye for detail and be confident enough to make decisions and take action should the need arise.

The role is subject to an enhanced DBS check.

You will be someone who:

Has experience of working with vulnerable people, ideally in a social housing environment or homelessness Is curious and doesn't shy away from having difficult conversations Sees the best in people and has the capacity to coach Is tenacious and resilient - who does what it takes to achieve the right outcome Has a track record of being self-motivated, flexible and able to manage your workload Is a strong and positive contributor even when the going gets tough Has a reputation for first-rate influencing, negotiating and relationship building skills.

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the Midlands and South West. We have a local approach, all backed by the scale and ambition of the Bromford Flagship group. Join us to help create communities where people can put down roots, feel secure, and thrive.


Your previous experience may be in roles such as housing manager, housing officer, tenancy officer, homeless support worker, homelessness prevention officer, amongst others.

The closing date is Sunday 27 July. Interviews will be held at Griffin Place, Aylesbury on either Wednesday 30 July or Thursday 31 July 2025.