Job Description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.


Join Close Brothers Customer Communications Team where you will play a key role in supporting the Communications Manager to deliver and embed a robust, consistent, and customer-focused communications process across the business. Working as part of the Customer Communications team our ideal team member will have previous experience in drafting, updating, and testing customer communications, ensuring they are accurate, engaging, and aligned to business objectives with excellent time management and organisation skills.

RESPONSIBILITIES

Draft, update, and maintain customer communications that are accurate, engaging, and aligned to brand and business objectives. Test communications in relevant systems and channels to ensure functionality, clarity, and quality before release. Manage the end-to-end delivery of communications through the development cycle, from creation to implementation. Coordinate input, approvals, and sign-off from business, compliance, and technical stakeholders. Collaborate closely with developers, product teams, and other colleagues to ensure smooth and timely delivery. Maintain a structured and consistent approach to communications to support business-wide standards. Communicate progress clearly and proactively, keeping stakeholders in-formed.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Proven experience in communications or content delivery roles Strong attention to detail Highly articulate, capable of communicating complex arguments in simple language Highly proficient in the use of Microsoft Office inc. SharePoint Excellent written and verbal communication skills Desire to learn about and utilise new technologies Experienced in using email marketing tools e.g. DotDigital

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Good understanding of marketing principles Knowledge of savings and/ or consumer banking products A good understanding of Consumer Duty, inc. importance of accessibility Knowledge of the FCA's Banking: Conduct of Business Sourcebook (BCOBS) A background in Financial Services or Professional Services sector Advanced Adobe Creative Suite capabilities

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.


Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page:

https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion Close Brothers Group


#LI-KB1 #LI-HYBRID


At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.


We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.


We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.


Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.


Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.


We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.