Customer Service Advisor - Yorkshire Building Society Agency, Chester City Centre
Do you have experience in working in a customer focused environment?
Are you brilliant with people and have an enquiring mind?
We are looking to increase our YBS Agency in Chester who:
Are passionate about delivering exceptional customer service
Will challenge themselves to go the extra mile for their colleagues and our customers, to help us grow and achieve our business objectives.
Enjoy meeting new people and engaging in purposeful conversation
Have great listening skills & good attention to detail
Work well with others, with a 'one-team' mindset
Have excellent verbal and written communication skills
Car owner would be an advantage but not essential
About the Role
This full-time role has a 4.30pm finish, to help you beat the traffic!
You will be the first point of contact for our customers either face to face in the agency or by phone ensuring that they receive excellent service from every visit. You will join a small and collaborative agency team who always strive to do the right thing by their colleagues, customers, and the community they serve. You may be asked to work from one of other agencies on some occasions
Our team describe their role as "busy, supportive, fun and like a family. "
For all your hard work and commitment, we'll reward you with 28 days, plus and extra day for your birthday after probation has ended. We will only deduct 3 bank holidays, the rest are on us
Salary: 23,267 per year
We pay for our Team to have WPA Medical Benefits that really help by contributing to your dental costs, eye tests and glasses, 24/7 GP appointments to help you stay well
You will have access to "My Staff Shop", which allows you to save money on a wide range of your purchases and is how we reward and recognise our Team for their hard work
For the right candidate a career in this sector is waiting as the company has multiple agency sites and we are always looking to promote from within
We will provide full training and a personal development plan to make sure that you are always on track!
If this sounds like it's for you, apply now. We are looking for a new member of the team to start immediately
Make sure you leave us a number to get hold of you for a chat if we think we can take your application forward
Job Type: Full-time
Pay: 23,267.00 per year
Benefits:
Health & wellbeing programme
Schedule:
Monday to Friday
Weekend availability
Ability to commute/relocate:
Chester: reliably commute or plan to relocate before starting work (required)
Education:
GCSE or equivalent (required)
Experience:
customer service: 1 year (preferred)
Work Location: In person
Reference ID: Meibhe's position
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