Job Description

Do you enjoy working in sales focused roles or looking for a role in

Customer Service

?


Do you have the resilience and drive to excel in a target driven environment?


Do you have good negotiation skills?


If you have answered yes, then we have an amazing full-time opportunity for you to join our

Customer Operations

department in our

Saltcoats

office,

KA21 5JT,

just a few minutes walk from Saltcoats station


Our team here at

Cabot Financial

have done some amazing initiatives this year all in aid of improving our

well-being

. We understand the importance of feeling

valued

and taking time away from our every day-to-day role to feel our best.

A salary starting from 25,396 per annum based on a 40 hr contract with the opportunity to progress.

A performance related quarterly bonus, which is paid monthly -

you could earn around an additional 300- 500 plus a month!

31 days holiday (pro rata)

- including all bank holidays and the opportunity to take an additional five day's unpaid holiday each year.

Discount and cash back

on hundreds of high-street shops. Overtime opportunities

Insurance

- healthcare cash back plan, travel insurance, life assurance.

Training and Shifts:

You'll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you're ready to go, you'll move into our weekly shift patterns (40-hour per week contract):


Week 1 -

Monday to Friday

8:00am - 4:30pm


Week 2 -

Monday to Friday

9:00am- 5:30pm


Week 3 -

Monday:

12:30pm- 8:00pm

Saturday (1 in 3):

9am-1.30pm

Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.

What you'll be doing:

Handling

inbound and outbound dialler based calls.

Providing

exceptional customer service

via telephone Confidently handle calls where you will talk about difficult subjects,

support

vulnerable customers, and deliver

solutions

with

care and empathy.

Hitting

your call quality standards and KPIs

Tailoring affordable

repayment plans to manage their debts,

helping our customers on the road to financial recovery.

Next steps:

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18