Job Description

As a Customer Contact Administrator at Amplius, you'll provide high-quality, customer-focused administrative and front-line support, helping to ensure services are delivered smoothly and efficiently. You'll handle customer enquiries with care and professionalism, working closely with colleagues to meet service standards, SLAs and regulatory requirements, while always putting the customer first.

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Salary:

28,300 per year

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Contract:

9-month Fixed Term Contract

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Your week

: 36.25 hours Monday - Friday 8.45am - 5pm

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Location

: Milton Keynes - office based

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Snapshot of your role

Ensure compliance with the Regulator of Social Housing's Consumer Standards, policies, procedures and agreed SLAs. Manage and resolve customer enquiries across multiple channels (digital, social media, telephone and in person), maintaining accurate and transparent records. Deliver a professional, customer-focused front-line and reception service, supporting the Contact Centre during peak periods. Monitor dashboards and workflows, allocating and escalating tasks to ensure cases and repairs are completed within SLAs. Provide efficient administrative support across the organisation, including data entry, document management, finance processing and compliance-related tasks. Maintain high-quality customer records and systems, supporting reporting, data protection and regulatory requirements. Promote a customer-first culture by identifying service improvements, sharing knowledge and contributing to continuous improvement in customer satisfaction.

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What we're looking for

Proven experience in a busy customer service or administrative role, handling enquiries across multiple channels. Strong ability to manage workloads effectively, meeting performance targets and SLAs in a fast-paced environment. Experience maintaining accurate customer records, case management systems and administrative processes. Excellent verbal and written communication skills, with a professional, empathetic and customer-focused approach. Confident IT user, with good knowledge of Microsoft Office and the ability to quickly learn new systems. Positive, resilient and flexible team player, committed to high-quality service, continuous learning and improvement.

Please read the attached before applying

so you get the full scope of the role.

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Important -

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 4 January

Phone screening: 8 January

Interviews: 12 January

??We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions?

??Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!



Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.