Job Description

Customer Contact Advisor

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Job description

What we're looking for:

We are looking for confident, passionate and committed Customer Contact Advisors who can support us with providing the best possible customer service to our residents in the District of South Cambridgeshire.



What You'll Do:

Working within our established team of Advisors, you will be the first point of contact for a range of customers including residents and colleagues within the Council. You will be responsible for taking calls and responding to webchat general enquiries within our contact centre as well as supporting customers face to face at our Cambourne reception desk. We have ambition to add email, text message, and social media imminently and would be looking for you to embrace the change and go the extra mile for all customers you interact with.



Perfect for You If:
You are a positive person who enjoys working in a fast paced and dynamic environment You are assertive and confident and use your initiative to solve problems You enjoy interacting and building relationships You can adapt your style to meet the needs of the customer You can actively listen and use appropriate questioning skills to elicit the required information.




What We Offer:
Professional development opportunities Generous annual leave Generous local government pension scheme Hybrid and flexible working




South Cambridgeshire District Council currently operates four-day week working arrangements. A four-day week is when full-time staff work one less day per week (four days instead of five) but still get paid the same salary. The idea is that we get 100% of our work done, in about 80% of the time, for 100% of the pay. The purpose is to deliver an excellent service to residents - whilst better supporting the health and wellbeing of our colleagues. Read more about the four-day week at the Council.



For more information about the role please contact Adam Harlock, Customer Contact Team Leader, 01954712980 / adam.harlock@scambs.gov.uk.



Closing Date: 9am 26th January 2026

Interview Date: 4th February 2026