Job Description

Job reference
REQ000938
Date posted
12/06/2025
Application closing date
30/06/2025
Location
Town Hall, Reigate
Salary
26,346- 29,355 per annum pro rata
Employment type
Fixed Term, 9 months
Contractual hours
21.5
Basis
Part time
Job category/type
Customer Services
Blank
Job description

Customer Contact Advisor

Location of work:

Town Hall (On Site) with some Hybrid working by arrangement with the Contact Manager

Salary:

26,346- 29,355 per annum pro rata

Basis:

Fixed Term Contract for 9 months - Wednesday - Friday, 21.5 hours per week

About the Role

We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun & friendly Customer Contact Team.





Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.





Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.

With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.

What will you do?

To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web). Resolving enquiries and providing guidance to customers across all contact channels. Deliver information in a succinct and confident manner. Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks. Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries

What will you need?

Proven experience in listening, extracting and assessing important information Customer Service experience ideally in a call centre environment Great verbal & written communication skills Ability to answer a high volume of calls and process information Ability to work well under pressure and multitask A desire to improve your skills, knowledge and experience Microsoft and Excel office skills

Staff Benefits

In exchange for your expertise, experience, and enthusiasm, we will offer you:

Support in continuing your personal development Competitive contributions of 15% towards the LGPS pension scheme. Access to a range of discounts including local and high street stores, and Salary sacrifice schemes including a cycle lease scheme, and 'Better' leisure centre membership. A generous annual leave entitlement.

Additional Information

For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at

Lisa.apostolakis@reigate-banstead.gov.uk and Rob Blaker, Lead Senior Customer Contact Adviser at Rob.Blaker@reigate-banstead.gov.uk





We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the 'Veteran's scheme' for ex-armed forces candidates.

Closing date: 30th June 2025

Interviews: 7th, 9th & 10th July

Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.