Job Description

Job Introduction


We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull.


The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. The basic salary for this position is 25,470 with a monthly bonus earning you up to 30,000 per annum.


This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.


Role and Responsibilities


Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs


Accurate data inputting of customer details


Increase customer retention while ensuring customer satisfaction


Improve and drive lead conversions


Contacting prospective customers and upselling products


Initiating the solving of customers problems in a professional manner


Adhering to brand standards


About you


Customer focused with excellent communication & organisational skills


Self-motivated & target driven


Able to work on your own or as part of a team


Ability to use your own initiative to provide impeccable customer service


Smart and presentable with an outstanding telephone manner


Competent using Microsoft Office


Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.


What we offer


33 days holiday including bank holidays


Company Pension


Wellness Programme


Sick Pay


Group life insurance


Staff discount on car servicing


Listers Benefits - discounts on retailers, restaurants, cinemas & holidays


Long service and loyalty incentives


Staff referral scheme


In-house, manufacturer & professional qualifications


Company Events


Why Listers?


Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.


Pay: Up to 30,000.00 per year


Work Location: In person