Job Description

Job Advert

Customer Delivery Assistant

26,269 up to 27,975 inclusive annual salary + up to 19.7 percent employer pension contribution.

Fixed Term (up to 12 months), full-time (37 hours pw)

Flexible working options (including hybrid)

Job Ref: P2174

About the role

This post which is based in our Customer Delivery - Housing Team, working across a busy multi-disciplinary team. You will be assisting customers and stakeholders, completing casework, processing applications and undertaking void viewings within the Housing Team.

About you

We are looking for an individual who is customer focused, flexible and eager to learn new skills. You will be a team player who can live our values, with good interpersonal and communication skills and good IT skills.

You will be supporting with work related to housing matters, giving advice and dealing with housing applications. General knowledge of Social Housing is an advantage. You need access to a car insured for business use as you will go out on site visits for which you can claim casual mileage allowance.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

26.5 days basic annual leave (increasing with service) + bank holidays.
Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timersLocal Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions Flexible working options Staff Parking Permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform

Additional Information

Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Disclosure Checks This post is subject to a Basic Disclosure Check. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.


A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications:

28 July 2025

Interviews are scheduled for w/c:

04 August 2025

NOTE

: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.

REF-222775