Job Description

Job Advert

Customer Delivery Assistant

14,665 to 15,605 inclusive annual salary + up to 19.7% employer pension contribution.

12-month, fixed term contract, Part-time (20 hours pw)

Flexible working options (including hybrid)

Job Ref: P2419

About the role

This is an exciting opportunity to work with the Customer Delivery team providing excellent customer service to our residents. You will be assisting customers with a wide range of enquiries by telephone, face to face or digitally and completing casework, providing you with an opportunity to grow and learn new skills.

About you

We are looking for someone who is customer focused, flexible, enthusiastic, and willing to learn.

We need a team player who can live our values, with good communication skills, IT literate, able to problem solve and keen to learn.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to

:26.5 days annual leave + bank holidays (pro rata for part-time), (based on a standard 37 hour/5-day week working pattern) Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions Flexible working options Staff Parking Permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform


This post is subject to a Basic Disclosure Check.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

REF-224 772